How to write an apology letter

I know this gal Casey, who is all kinds of awesome. Recently she went to a conference in Orlando, and since she’s a working mother of a small baby, needed to pump. That’s where the problems started. The hotel handled it badly. Very badly. There’s a way to apologize to customers, and there’s a way to not.

Read about it here. Casey nailed how they should have responded.

You know, in all my years of breastfeeding, I never pumped much, and I never worked outside the home for long, but I can assure you this: had I been a witness to that kind of bonehead exchange with the hotel employees, you bet I would have said something. And loudly.

Aww, thanks for the wonderful words. I hope I hear something back. 🙂